Other Products Warranty

Warranty Policy

Baristaequip Australia Warranty

Baristaequip Australia guarantees your purchase against faults caused by faulty manufacture or poor workmanship for 12 months from the date of purchase, unless otherwise stated in writing at the time of purchase.

Labour warranty is provided for 3 months on-site, unless otherwise stipulated in the product documentation, quotation, invoice, or manufacturer’s warranty terms.

This warranty applies to products purchased directly from Baristaequip Australia or through an authorised Baristaequip Australia distributor.

What This Warranty Covers

This warranty covers faults caused by:

  • Defective manufacture

  • Poor workmanship

  • Product failure under normal operating conditions

  • Faults identified within the applicable warranty period

Where a valid warranty claim is accepted, Baristaequip Australia may, at its discretion, repair the product, replace the product, supply replacement parts, or arrange another suitable remedy in accordance with Australian Consumer Law.

What This Warranty Does Not Cover

Baristaequip Australia does not accept responsibility for faults, damage, or performance issues caused by or related to:

  • Fair wear and tear

  • Improper use or operation

  • Deliberate, accidental, or malicious physical damage

  • Failure to clean the equipment as described in the supplied instructions, machine prompts, labels, or manufacturer guidelines

  • Failure to carry out routine servicing in accordance with manufacturer recommendations

  • Poor water quality or failure to use suitable water filtration

  • Incorrect installation, relocation, storage, or transport

  • Use of non-approved parts, accessories, cleaning products, or consumables

  • Repairs, modifications, or servicing carried out by unauthorised persons

  • Electrical, plumbing, or environmental conditions outside manufacturer specifications

  • Damage caused by pests, contamination, blockages, scale build-up, misuse, neglect, or operator error

Routine servicing, preventative maintenance, cleaning, and suitable water filtration must be maintained in accordance with manufacturer specifications. Failure to do so may void or limit warranty coverage.

Servicing and Water Filtration Requirements

Commercial coffee equipment must be maintained correctly to perform reliably.

To maintain warranty coverage, customers must ensure:

  • Equipment is cleaned daily or as required by the manufacturer

  • Preventative maintenance is completed at recommended intervals

  • Water filtration is installed, maintained, and replaced as required

  • Equipment is operated by trained staff

  • Service records are retained where applicable

Baristaequip Australia may request evidence of cleaning, servicing, water filtration maintenance, or correct operation before approving a warranty claim.

Warranty Claim Process

To make a warranty claim, please contact Baristaequip Australia with the following information:

  • Proof of purchase

  • Product model and serial number

  • Description of the fault

  • Photos or videos showing the issue where possible

  • Service history and water filtration records if requested

Baristaequip Australia will assess the claim and advise the next steps. In some cases, equipment may need to be inspected by Baristaequip Australia, the manufacturer, or an authorised service agent before a warranty outcome can be confirmed.

Return-to-Base and Distributor Purchases

Items purchased through or from an authorised Australian distributor must be returned to the seller’s nominated premises for assessment and rectification, unless otherwise agreed in writing.

Please refer to your purchasing records for the seller’s contact and return details.

Where a product is required to be returned for warranty assessment, the customer may be responsible for freight, travel, or handling costs unless otherwise required under Australian Consumer Law or agreed in writing by Baristaequip Australia.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by this warranty are in addition to any other rights and remedies available to you under Australian Consumer Law.

Nothing in this warranty excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under Australian Consumer Law.

Where any part of this warranty appears to conflict with Australian Consumer Law, Australian Consumer Law will prevail.

Warranty Terms and Policy Changes

Baristaequip Australia reserves the right to update, modify, or vary its warranty terms and conditions from time to time.

Any updates may be published on the Baristaequip Australia website. The warranty terms applicable to a purchase will generally be the terms provided or applicable at the time of purchase, unless otherwise required or permitted by law.

Contact Details

For warranty enquiries, please contact:

Baristaequip Australia
Unit 4, 314 Burleigh Connection Road
Burleigh Heads, QLD 4220
Phone: 1300 582 443
Website: www.baristaequip.com.au