Warranty
PUQ PRESS LIMITED WARRANTY
Below is a revised version reflecting Two (2) Year Parts and Six (6) Months Labour, return to base only.
WARRANTY
HOW CONSUMER LAW RELATES TO THIS WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty gives you additional rights and benefits in addition to your rights under the Australian Consumer Law and any other applicable laws. To the extent permitted by law, Barista Equip Australia does not exclude, restrict or modify any consumer guarantee, right or remedy conferred by the Australian Consumer Law.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
To the extent permitted by law, this warranty and the remedies set out in it are exclusive and in place of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Where any statutory or implied warranty cannot lawfully be excluded, Barista Equip Australia limits its liability to the maximum extent permitted by law and, where permitted, to the repair or replacement of the product or supply of equivalent goods or services.
WHAT IS COVERED BY THIS WARRANTY?
Barista Equip Australia warrants the Puqpress-branded hardware product and accessories contained in the original packaging against defects in materials and workmanship when used under normal conditions and in accordance with Barista Equip Australia’s published guidelines for a period of:
-
Two (2) years parts warranty from the date of original retail purchase by the end-user purchaser; and
-
Six (6) months labour warranty from the date of original retail purchase by the end-user purchaser,
(together, the Warranty Period).
This warranty is provided on a return-to-base only basis. This means the product must be returned to Barista Equip Australia or its nominated service agent for assessment, repair or replacement.
Barista Equip Australia’s published guidelines include, but are not limited to, information contained in technical specifications, user manuals, setup instructions, cleaning procedures and service communications.
All claims made under this warranty are governed by the terms of this warranty document.
WHAT IS NOT COVERED BY THIS WARRANTY?
This warranty does not apply to any non-Puqpress branded hardware products or any software, even if packaged or sold with Puqpress hardware. Manufacturers, suppliers or publishers other than Barista Equip Australia may provide their own warranties. Please contact them directly for further information.
This warranty also does not apply to:
(a) consumable or cosmetic parts, including but not limited to top covers, buttons, finishes or protective coatings that are designed to diminish or wear over time, unless the failure has occurred due to a defect in materials or workmanship;
(b) cosmetic damage, including but not limited to scratches, dents, marks or broken plastic, unless the damage has occurred due to a defect in materials or workmanship;
(c) damage caused by use with a third-party component or product that does not meet the Puqpress product specifications;
(d) damage caused by accident, abuse, misuse, neglect, mishandling, liquid ingress, fire, flood, earthquake or other external cause;
(e) damage caused by operating the product outside Barista Equip Australia’s published guidelines;
(f) damage caused by service, repair, modification, upgrades or alterations carried out by anyone other than Barista Equip Australia or its authorised service representatives;
(g) products that have been modified to alter functionality or capability without prior written permission from Barista Equip Australia or Puqpress;
(h) defects caused by normal wear and tear or the normal ageing of the product;
(i) products where any serial number has been removed, altered or defaced;
(j) products reported as stolen or where proof of ownership or proof of purchase cannot be provided; or
(k) issues arising from failure to correctly install, calibrate, clean or maintain the equipment in accordance with Barista Equip Australia’s instructions.
IMPORTANT RESTRICTION
Barista Equip Australia may restrict warranty service for hardware products to the country in which Barista Equip Australia or its authorised distributor originally sold the device.
YOUR RESPONSIBILITIES
You must ensure that your Puqpress is installed correctly, used correctly and cleaned daily in accordance with Barista Equip Australia’s setup and cleaning instructions, including any instructions published at baristaequip.com.au/pages/setup or otherwise provided by us.
Before warranty service is provided, Barista Equip Australia may require you to:
-
provide proof of purchase;
-
provide details of the fault;
-
respond to diagnostic questions;
-
follow troubleshooting steps; and
-
return the product to our nominated service location.
You must not attempt to open the product or remove screws or components unless expressly instructed by Barista Equip Australia or its authorised service representatives. Unauthorised disassembly or repair may result in damage not covered by this warranty.
RETURN TO BASE ONLY
This warranty is strictly return to base only.
The customer is responsible for safely packaging and returning the product to the service location nominated by Barista Equip Australia. Unless otherwise required by law or agreed in writing, the customer is responsible for all costs associated with:
-
freight or transport to and from the service location;
-
removal and reinstallation of the equipment;
-
on-site attendance;
-
travel time;
-
loan equipment; and
-
any other incidental costs associated with accessing warranty service.
Barista Equip Australia is not responsible for transit damage where the product is not packaged appropriately for transport.
WHAT WILL BARISTA EQUIP AUSTRALIA DO IF THE WARRANTY APPLIES?
If, during the applicable Warranty Period, you submit a valid claim in accordance with this warranty, Barista Equip Australia may, at its option:
(i) repair the product using new or refurbished parts that are equivalent to new in performance and reliability;
(ii) replace the product with the same model or, with your consent, a product of similar functionality and equivalent value; or
(iii) where required by law or where Barista Equip Australia elects to do so, provide a refund or other remedy in accordance with applicable law.
Any repaired or replacement product or part will carry the balance of the original warranty period or ninety (90) days from the date of repair or replacement, whichever is longer.
LABOUR WARRANTY LIMITATION
Labour is covered only for the first six (6) months from the date of original retail purchase and only where the repair is carried out by Barista Equip Australia or its nominated service agent on a return-to-base basis.
After the six-month labour period expires, any labour, assessment, bench testing, repair time, handling or related service charges will be payable by the customer, even if replacement parts are supplied under the remaining parts warranty period.
HOW TO OBTAIN WARRANTY SERVICE
Before requesting warranty service, please review the available online support resources and cleaning/setup instructions provided by Barista Equip Australia.
If the product is still not functioning correctly, please contact Barista Equip Australia with proof of purchase and details of the fault. Barista Equip Australia will determine whether the product requires warranty assessment and advise you of the return process.
WARRANTY SERVICE OPTIONS
Barista Equip Australia provides warranty service on a return-to-base basis only. No on-site warranty labour is included unless agreed separately in writing.
Warranty service may include:
(i) Carry-in service
You may return the product to Barista Equip Australia or its nominated authorised service provider for inspection and service.
(ii) Mail-in service
Where approved by Barista Equip Australia, you may ship the product to a nominated repair location using instructions provided by us. Unless otherwise required by law or agreed in writing, freight and transit costs are the customer’s responsibility.
Barista Equip Australia may determine the most appropriate service process in each case.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, and subject always to the Australian Consumer Law, Barista Equip Australia is not liable for any indirect, incidental, special or consequential loss or damage, including but not limited to loss of use, loss of revenue, loss of profit, loss of business opportunity, loss of goodwill, or damage arising from delay in providing warranty service.
Nothing in this warranty excludes or limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
GENERAL
No reseller, agent or employee of Barista Equip Australia is authorised to make any modification, extension or addition to this warranty unless confirmed in writing by Barista Equip Australia.
If any provision of this warranty is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
This warranty is governed by the laws applicable in Queensland, Australia, except where otherwise required by law.
Barista Equip Australia is the warrantor under this warranty.
Other Products Warranty
Barista Equip Australia guarantees your purchase against any fault caused by or related to the faulty manufacture or poor workmanship for 12 months from the date of purchase (PUQ Press models are covered under a 24 months parts & 3 months labour warranty). Warranty is a return to base only.
Barista Equip does not accept responsibility for faults caused by or related to fair wear and tear, improper use, deliberate or malicious physical damage, nor issues caused by failure to routinely clean the device as described within packaged instructions, upon the unit or failure to provide routine servicing as per manufacturers guidelines.
DISCLAIMER
Barista Equip Australia reserves the right to change, modify, vary warranty terms and conditions, consequence or retrospective responsibility without consultation or notice too, or for, any individual or group. PUQ Press may, at its discretion alone, post any variations to policy at baristaequip.com.au and deem therewith posting as adequate communication of policy variation. Such posting may be applied with the intent and retrospective over previous statements or accepted and or implied offers.
Barista Equip Australia Warranty does not take precedence over nor extinguish Australian consumer rights guaranteed by law, legislated either Federally, by State, by Province or by Regional governing bodies legitimately elected and constitutionally recognised within the legal boundaries of the Australian nation.
Where any contradiction may be comprehended or appear to be comprehended, Australian Consumer Law and any other such legislation relevant to consumer rights have precedence.
Items purchased through or from any authorised Australian distributor need to be returned to the sellers nominated premises for rectification. Refer to your purchasing records for communication details.
Below is a revised version reflecting Two (2) Year Parts and Six (6) Months Labour, return to base only.
WARRANTY
HOW CONSUMER LAW RELATES TO THIS WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty gives you additional rights and benefits in addition to your rights under the Australian Consumer Law and any other applicable laws. To the extent permitted by law, Barista Equip Australia does not exclude, restrict or modify any consumer guarantee, right or remedy conferred by the Australian Consumer Law.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
To the extent permitted by law, this warranty and the remedies set out in it are exclusive and in place of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Where any statutory or implied warranty cannot lawfully be excluded, Barista Equip Australia limits its liability to the maximum extent permitted by law and, where permitted, to the repair or replacement of the product or supply of equivalent goods or services.
WHAT IS COVERED BY THIS WARRANTY?
Barista Equip Australia warrants the Puqpress-branded hardware product and accessories contained in the original packaging against defects in materials and workmanship when used under normal conditions and in accordance with Barista Equip Australia’s published guidelines for a period of:
-
Two (2) years parts warranty from the date of original retail purchase by the end-user purchaser; and
-
Six (6) months labour warranty from the date of original retail purchase by the end-user purchaser,
(together, the Warranty Period).
This warranty is provided on a return-to-base only basis. This means the product must be returned to Barista Equip Australia or its nominated service agent for assessment, repair or replacement.
Barista Equip Australia’s published guidelines include, but are not limited to, information contained in technical specifications, user manuals, setup instructions, cleaning procedures and service communications.
All claims made under this warranty are governed by the terms of this warranty document.
WHAT IS NOT COVERED BY THIS WARRANTY?
This warranty does not apply to any non-Puqpress branded hardware products or any software, even if packaged or sold with Puqpress hardware. Manufacturers, suppliers or publishers other than Barista Equip Australia may provide their own warranties. Please contact them directly for further information.
This warranty also does not apply to:
(a) consumable or cosmetic parts, including but not limited to top covers, buttons, finishes or protective coatings that are designed to diminish or wear over time, unless the failure has occurred due to a defect in materials or workmanship;
(b) cosmetic damage, including but not limited to scratches, dents, marks or broken plastic, unless the damage has occurred due to a defect in materials or workmanship;
(c) damage caused by use with a third-party component or product that does not meet the Puqpress product specifications;
(d) damage caused by accident, abuse, misuse, neglect, mishandling, liquid ingress, fire, flood, earthquake or other external cause;
(e) damage caused by operating the product outside Barista Equip Australia’s published guidelines;
(f) damage caused by service, repair, modification, upgrades or alterations carried out by anyone other than Barista Equip Australia or its authorised service representatives;
(g) products that have been modified to alter functionality or capability without prior written permission from Barista Equip Australia or Puqpress;
(h) defects caused by normal wear and tear or the normal ageing of the product;
(i) products where any serial number has been removed, altered or defaced;
(j) products reported as stolen or where proof of ownership or proof of purchase cannot be provided; or
(k) issues arising from failure to correctly install, calibrate, clean or maintain the equipment in accordance with Barista Equip Australia’s instructions.
IMPORTANT RESTRICTION
Barista Equip Australia may restrict warranty service for hardware products to the country in which Barista Equip Australia or its authorised distributor originally sold the device.
YOUR RESPONSIBILITIES
You must ensure that your Puqpress is installed correctly, used correctly and cleaned daily in accordance with Barista Equip Australia’s setup and cleaning instructions, including any instructions published at baristaequip.com.au/pages/setup or otherwise provided by us.
Before warranty service is provided, Barista Equip Australia may require you to:
-
provide proof of purchase;
-
provide details of the fault;
-
respond to diagnostic questions;
-
follow troubleshooting steps; and
-
return the product to our nominated service location.
You must not attempt to open the product or remove screws or components unless expressly instructed by Barista Equip Australia or its authorised service representatives. Unauthorised disassembly or repair may result in damage not covered by this warranty.
RETURN TO BASE ONLY
This warranty is strictly return to base only.
The customer is responsible for safely packaging and returning the product to the service location nominated by Barista Equip Australia. Unless otherwise required by law or agreed in writing, the customer is responsible for all costs associated with:
-
freight or transport to and from the service location;
-
removal and reinstallation of the equipment;
-
on-site attendance;
-
travel time;
-
loan equipment; and
-
any other incidental costs associated with accessing warranty service.
Barista Equip Australia is not responsible for transit damage where the product is not packaged appropriately for transport.
WHAT WILL BARISTA EQUIP AUSTRALIA DO IF THE WARRANTY APPLIES?
If, during the applicable Warranty Period, you submit a valid claim in accordance with this warranty, Barista Equip Australia may, at its option:
(i) repair the product using new or refurbished parts that are equivalent to new in performance and reliability;
(ii) replace the product with the same model or, with your consent, a product of similar functionality and equivalent value; or
(iii) where required by law or where Barista Equip Australia elects to do so, provide a refund or other remedy in accordance with applicable law.
Any repaired or replacement product or part will carry the balance of the original warranty period or ninety (90) days from the date of repair or replacement, whichever is longer.
LABOUR WARRANTY LIMITATION
Labour is covered only for the first six (6) months from the date of original retail purchase and only where the repair is carried out by Barista Equip Australia or its nominated service agent on a return-to-base basis.
After the six-month labour period expires, any labour, assessment, bench testing, repair time, handling or related service charges will be payable by the customer, even if replacement parts are supplied under the remaining parts warranty period.
HOW TO OBTAIN WARRANTY SERVICE
Before requesting warranty service, please review the available online support resources and cleaning/setup instructions provided by Barista Equip Australia.
If the product is still not functioning correctly, please contact Barista Equip Australia with proof of purchase and details of the fault. Barista Equip Australia will determine whether the product requires warranty assessment and advise you of the return process.
WARRANTY SERVICE OPTIONS
Barista Equip Australia provides warranty service on a return-to-base basis only. No on-site warranty labour is included unless agreed separately in writing.
Warranty service may include:
(i) Carry-in service
You may return the product to Barista Equip Australia or its nominated authorised service provider for inspection and service.
(ii) Mail-in service
Where approved by Barista Equip Australia, you may ship the product to a nominated repair location using instructions provided by us. Unless otherwise required by law or agreed in writing, freight and transit costs are the customer’s responsibility.
Barista Equip Australia may determine the most appropriate service process in each case.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, and subject always to the Australian Consumer Law, Barista Equip Australia is not liable for any indirect, incidental, special or consequential loss or damage, including but not limited to loss of use, loss of revenue, loss of profit, loss of business opportunity, loss of goodwill, or damage arising from delay in providing warranty service.
Nothing in this warranty excludes or limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
GENERAL
No reseller, agent or employee of Barista Equip Australia is authorised to make any modification, extension or addition to this warranty unless confirmed in writing by Barista Equip Australia.
If any provision of this warranty is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
This warranty is governed by the laws applicable in Queensland, Australia, except where otherwise required by law.
Barista Equip Australia is the warrantor under this warranty.
Barista Equip Australia guarantees your purchase against any fault caused by or related to the faulty manufacture or poor workmanship for 12 months from the date of purchase (PUQ Press models are covered under a 24 months parts & 3 months labour warranty). Warranty is a return to base only.
Barista Equip does not accept responsibility for faults caused by or related to fair wear and tear, improper use, deliberate or malicious physical damage, nor issues caused by failure to routinely clean the device as described within packaged instructions, upon the unit or failure to provide routine servicing as per manufacturers guidelines.
DISCLAIMER
Barista Equip Australia reserves the right to change, modify, vary warranty terms and conditions, consequence or retrospective responsibility without consultation or notice too, or for, any individual or group. PUQ Press may, at its discretion alone, post any variations to policy at baristaequip.com.au and deem therewith posting as adequate communication of policy variation. Such posting may be applied with the intent and retrospective over previous statements or accepted and or implied offers.
Barista Equip Australia Warranty does not take precedence over nor extinguish Australian consumer rights guaranteed by law, legislated either Federally, by State, by Province or by Regional governing bodies legitimately elected and constitutionally recognised within the legal boundaries of the Australian nation.
Where any contradiction may be comprehended or appear to be comprehended, Australian Consumer Law and any other such legislation relevant to consumer rights have precedence.
Items purchased through or from any authorised Australian distributor need to be returned to the sellers nominated premises for rectification. Refer to your purchasing records for communication details.