Warranty
PUQ PRESS LIMITED WARRANTY
Below is a revised version reflecting Two (2) Year Parts and Six (6) Months Labour, return to base only.
WARRANTY
HOW CONSUMER LAW RELATES TO THIS WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty gives you additional rights and benefits in addition to your rights under the Australian Consumer Law and any other applicable laws. To the extent permitted by law, Barista Equip Australia does not exclude, restrict or modify any consumer guarantee, right or remedy conferred by the Australian Consumer Law.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
To the extent permitted by law, this warranty and the remedies set out in it are exclusive and in place of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Where any statutory or implied warranty cannot lawfully be excluded, Barista Equip Australia limits its liability to the maximum extent permitted by law and, where permitted, to the repair or replacement of the product or supply of equivalent goods or services.
WHAT IS COVERED BY THIS WARRANTY?
Barista Equip Australia warrants the Puqpress-branded hardware product and accessories contained in the original packaging against defects in materials and workmanship when used under normal conditions and in accordance with Barista Equip Australia’s published guidelines for a period of:
-
Two (2) years parts warranty from the date of original retail purchase by the end-user purchaser; and
-
Six (6) months labour warranty from the date of original retail purchase by the end-user purchaser,
(together, the Warranty Period).
This warranty is provided on a return-to-base only basis. This means the product must be returned to Barista Equip Australia or its nominated service agent for assessment, repair or replacement.
Barista Equip Australia’s published guidelines include, but are not limited to, information contained in technical specifications, user manuals, setup instructions, cleaning procedures and service communications.
All claims made under this warranty are governed by the terms of this warranty document.
WHAT IS NOT COVERED BY THIS WARRANTY?
This warranty does not apply to any non-Puqpress branded hardware products or any software, even if packaged or sold with Puqpress hardware. Manufacturers, suppliers or publishers other than Barista Equip Australia may provide their own warranties. Please contact them directly for further information.
This warranty also does not apply to:
(a) consumable or cosmetic parts, including but not limited to top covers, buttons, finishes or protective coatings that are designed to diminish or wear over time, unless the failure has occurred due to a defect in materials or workmanship;
(b) cosmetic damage, including but not limited to scratches, dents, marks or broken plastic, unless the damage has occurred due to a defect in materials or workmanship;
(c) damage caused by use with a third-party component or product that does not meet the Puqpress product specifications;
(d) damage caused by accident, abuse, misuse, neglect, mishandling, liquid ingress, fire, flood, earthquake or other external cause;
(e) damage caused by operating the product outside Barista Equip Australia’s published guidelines;
(f) damage caused by service, repair, modification, upgrades or alterations carried out by anyone other than Barista Equip Australia or its authorised service representatives;
(g) products that have been modified to alter functionality or capability without prior written permission from Barista Equip Australia or Puqpress;
(h) defects caused by normal wear and tear or the normal ageing of the product;
(i) products where any serial number has been removed, altered or defaced;
(j) products reported as stolen or where proof of ownership or proof of purchase cannot be provided; or
(k) issues arising from failure to correctly install, calibrate, clean or maintain the equipment in accordance with Barista Equip Australia’s instructions.
IMPORTANT RESTRICTION
Barista Equip Australia may restrict warranty service for hardware products to the country in which Barista Equip Australia or its authorised distributor originally sold the device.
YOUR RESPONSIBILITIES
You must ensure that your Puqpress is installed correctly, used correctly and cleaned daily in accordance with Barista Equip Australia’s setup and cleaning instructions, including any instructions published at baristaequip.com.au/pages/setup or otherwise provided by us.
Before warranty service is provided, Barista Equip Australia may require you to:
-
provide proof of purchase;
-
provide details of the fault;
-
respond to diagnostic questions;
-
follow troubleshooting steps; and
-
return the product to our nominated service location.
You must not attempt to open the product or remove screws or components unless expressly instructed by Barista Equip Australia or its authorised service representatives. Unauthorised disassembly or repair may result in damage not covered by this warranty.
RETURN TO BASE ONLY
This warranty is strictly return to base only.
The customer is responsible for safely packaging and returning the product to the service location nominated by Barista Equip Australia. Unless otherwise required by law or agreed in writing, the customer is responsible for all costs associated with:
-
freight or transport to and from the service location;
-
removal and reinstallation of the equipment;
-
on-site attendance;
-
travel time;
-
loan equipment; and
-
any other incidental costs associated with accessing warranty service.
Barista Equip Australia is not responsible for transit damage where the product is not packaged appropriately for transport.
WHAT WILL BARISTA EQUIP AUSTRALIA DO IF THE WARRANTY APPLIES?
If, during the applicable Warranty Period, you submit a valid claim in accordance with this warranty, Barista Equip Australia may, at its option:
(i) repair the product using new or refurbished parts that are equivalent to new in performance and reliability;
(ii) replace the product with the same model or, with your consent, a product of similar functionality and equivalent value; or
(iii) where required by law or where Barista Equip Australia elects to do so, provide a refund or other remedy in accordance with applicable law.
Any repaired or replacement product or part will carry the balance of the original warranty period or ninety (90) days from the date of repair or replacement, whichever is longer.
LABOUR WARRANTY LIMITATION
Labour is covered only for the first six (6) months from the date of original retail purchase and only where the repair is carried out by Barista Equip Australia or its nominated service agent on a return-to-base basis.
After the six-month labour period expires, any labour, assessment, bench testing, repair time, handling or related service charges will be payable by the customer, even if replacement parts are supplied under the remaining parts warranty period.
HOW TO OBTAIN WARRANTY SERVICE
Before requesting warranty service, please review the available online support resources and cleaning/setup instructions provided by Barista Equip Australia.
If the product is still not functioning correctly, please contact Barista Equip Australia with proof of purchase and details of the fault. Barista Equip Australia will determine whether the product requires warranty assessment and advise you of the return process.
WARRANTY SERVICE OPTIONS
Barista Equip Australia provides warranty service on a return-to-base basis only. No on-site warranty labour is included unless agreed separately in writing.
Warranty service may include:
(i) Carry-in service
You may return the product to Barista Equip Australia or its nominated authorised service provider for inspection and service.
(ii) Mail-in service
Where approved by Barista Equip Australia, you may ship the product to a nominated repair location using instructions provided by us. Unless otherwise required by law or agreed in writing, freight and transit costs are the customer’s responsibility.
Barista Equip Australia may determine the most appropriate service process in each case.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, and subject always to the Australian Consumer Law, Barista Equip Australia is not liable for any indirect, incidental, special or consequential loss or damage, including but not limited to loss of use, loss of revenue, loss of profit, loss of business opportunity, loss of goodwill, or damage arising from delay in providing warranty service.
Nothing in this warranty excludes or limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
GENERAL
No reseller, agent or employee of Barista Equip Australia is authorised to make any modification, extension or addition to this warranty unless confirmed in writing by Barista Equip Australia.
If any provision of this warranty is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
This warranty is governed by the laws applicable in Queensland, Australia, except where otherwise required by law.
Barista Equip Australia is the warrantor under this warranty.
Other Products Warranty
Warranty Policy
Baristaequip Australia Warranty
Baristaequip Australia guarantees your purchase against faults caused by faulty manufacture or poor workmanship for 12 months from the date of purchase, unless otherwise stated in writing at the time of purchase.
Labour warranty is provided for 3 months on-site, unless otherwise stipulated in the product documentation, quotation, invoice, or manufacturer’s warranty terms.
This warranty applies to products purchased directly from Baristaequip Australia or through an authorised Baristaequip Australia distributor.
What This Warranty Covers
This warranty covers faults caused by:
-
Defective manufacture
-
Poor workmanship
-
Product failure under normal operating conditions
-
Faults identified within the applicable warranty period
Where a valid warranty claim is accepted, Baristaequip Australia may, at its discretion, repair the product, replace the product, supply replacement parts, or arrange another suitable remedy in accordance with Australian Consumer Law.
What This Warranty Does Not Cover
Baristaequip Australia does not accept responsibility for faults, damage, or performance issues caused by or related to:
-
Fair wear and tear
-
Improper use or operation
-
Deliberate, accidental, or malicious physical damage
-
Failure to clean the equipment as described in the supplied instructions, machine prompts, labels, or manufacturer guidelines
-
Failure to carry out routine servicing in accordance with manufacturer recommendations
-
Poor water quality or failure to use suitable water filtration
-
Incorrect installation, relocation, storage, or transport
-
Use of non-approved parts, accessories, cleaning products, or consumables
-
Repairs, modifications, or servicing carried out by unauthorised persons
-
Electrical, plumbing, or environmental conditions outside manufacturer specifications
-
Damage caused by pests, contamination, blockages, scale build-up, misuse, neglect, or operator error
Routine servicing, preventative maintenance, cleaning, and suitable water filtration must be maintained in accordance with manufacturer specifications. Failure to do so may void or limit warranty coverage.
Servicing and Water Filtration Requirements
Commercial coffee equipment must be maintained correctly to perform reliably.
To maintain warranty coverage, customers must ensure:
-
Equipment is cleaned daily or as required by the manufacturer
-
Preventative maintenance is completed at recommended intervals
-
Water filtration is installed, maintained, and replaced as required
-
Equipment is operated by trained staff
-
Service records are retained where applicable
Baristaequip Australia may request evidence of cleaning, servicing, water filtration maintenance, or correct operation before approving a warranty claim.
Warranty Claim Process
To make a warranty claim, please contact Baristaequip Australia with the following information:
-
Proof of purchase
-
Product model and serial number
-
Description of the fault
-
Photos or videos showing the issue where possible
-
Service history and water filtration records if requested
Baristaequip Australia will assess the claim and advise the next steps. In some cases, equipment may need to be inspected by Baristaequip Australia, the manufacturer, or an authorised service agent before a warranty outcome can be confirmed.
Return-to-Base and Distributor Purchases
Items purchased through or from an authorised Australian distributor must be returned to the seller’s nominated premises for assessment and rectification, unless otherwise agreed in writing.
Please refer to your purchasing records for the seller’s contact and return details.
Where a product is required to be returned for warranty assessment, the customer may be responsible for freight, travel, or handling costs unless otherwise required under Australian Consumer Law or agreed in writing by Baristaequip Australia.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided by this warranty are in addition to any other rights and remedies available to you under Australian Consumer Law.
Nothing in this warranty excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under Australian Consumer Law.
Where any part of this warranty appears to conflict with Australian Consumer Law, Australian Consumer Law will prevail.
Warranty Terms and Policy Changes
Baristaequip Australia reserves the right to update, modify, or vary its warranty terms and conditions from time to time.
Any updates may be published on the Baristaequip Australia website. The warranty terms applicable to a purchase will generally be the terms provided or applicable at the time of purchase, unless otherwise required or permitted by law.
Contact Details
For warranty enquiries, please contact:
Baristaequip Australia
Unit 4, 314 Burleigh Connection Road
Burleigh Heads, QLD 4220
Phone: 1300 582 443
Website: www.baristaequip.com.au
Below is a revised version reflecting Two (2) Year Parts and Six (6) Months Labour, return to base only.
WARRANTY
HOW CONSUMER LAW RELATES TO THIS WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty gives you additional rights and benefits in addition to your rights under the Australian Consumer Law and any other applicable laws. To the extent permitted by law, Barista Equip Australia does not exclude, restrict or modify any consumer guarantee, right or remedy conferred by the Australian Consumer Law.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
To the extent permitted by law, this warranty and the remedies set out in it are exclusive and in place of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Where any statutory or implied warranty cannot lawfully be excluded, Barista Equip Australia limits its liability to the maximum extent permitted by law and, where permitted, to the repair or replacement of the product or supply of equivalent goods or services.
WHAT IS COVERED BY THIS WARRANTY?
Barista Equip Australia warrants the Puqpress-branded hardware product and accessories contained in the original packaging against defects in materials and workmanship when used under normal conditions and in accordance with Barista Equip Australia’s published guidelines for a period of:
-
Two (2) years parts warranty from the date of original retail purchase by the end-user purchaser; and
-
Six (6) months labour warranty from the date of original retail purchase by the end-user purchaser,
(together, the Warranty Period).
This warranty is provided on a return-to-base only basis. This means the product must be returned to Barista Equip Australia or its nominated service agent for assessment, repair or replacement.
Barista Equip Australia’s published guidelines include, but are not limited to, information contained in technical specifications, user manuals, setup instructions, cleaning procedures and service communications.
All claims made under this warranty are governed by the terms of this warranty document.
WHAT IS NOT COVERED BY THIS WARRANTY?
This warranty does not apply to any non-Puqpress branded hardware products or any software, even if packaged or sold with Puqpress hardware. Manufacturers, suppliers or publishers other than Barista Equip Australia may provide their own warranties. Please contact them directly for further information.
This warranty also does not apply to:
(a) consumable or cosmetic parts, including but not limited to top covers, buttons, finishes or protective coatings that are designed to diminish or wear over time, unless the failure has occurred due to a defect in materials or workmanship;
(b) cosmetic damage, including but not limited to scratches, dents, marks or broken plastic, unless the damage has occurred due to a defect in materials or workmanship;
(c) damage caused by use with a third-party component or product that does not meet the Puqpress product specifications;
(d) damage caused by accident, abuse, misuse, neglect, mishandling, liquid ingress, fire, flood, earthquake or other external cause;
(e) damage caused by operating the product outside Barista Equip Australia’s published guidelines;
(f) damage caused by service, repair, modification, upgrades or alterations carried out by anyone other than Barista Equip Australia or its authorised service representatives;
(g) products that have been modified to alter functionality or capability without prior written permission from Barista Equip Australia or Puqpress;
(h) defects caused by normal wear and tear or the normal ageing of the product;
(i) products where any serial number has been removed, altered or defaced;
(j) products reported as stolen or where proof of ownership or proof of purchase cannot be provided; or
(k) issues arising from failure to correctly install, calibrate, clean or maintain the equipment in accordance with Barista Equip Australia’s instructions.
IMPORTANT RESTRICTION
Barista Equip Australia may restrict warranty service for hardware products to the country in which Barista Equip Australia or its authorised distributor originally sold the device.
YOUR RESPONSIBILITIES
You must ensure that your Puqpress is installed correctly, used correctly and cleaned daily in accordance with Barista Equip Australia’s setup and cleaning instructions, including any instructions published at baristaequip.com.au/pages/setup or otherwise provided by us.
Before warranty service is provided, Barista Equip Australia may require you to:
-
provide proof of purchase;
-
provide details of the fault;
-
respond to diagnostic questions;
-
follow troubleshooting steps; and
-
return the product to our nominated service location.
You must not attempt to open the product or remove screws or components unless expressly instructed by Barista Equip Australia or its authorised service representatives. Unauthorised disassembly or repair may result in damage not covered by this warranty.
RETURN TO BASE ONLY
This warranty is strictly return to base only.
The customer is responsible for safely packaging and returning the product to the service location nominated by Barista Equip Australia. Unless otherwise required by law or agreed in writing, the customer is responsible for all costs associated with:
-
freight or transport to and from the service location;
-
removal and reinstallation of the equipment;
-
on-site attendance;
-
travel time;
-
loan equipment; and
-
any other incidental costs associated with accessing warranty service.
Barista Equip Australia is not responsible for transit damage where the product is not packaged appropriately for transport.
WHAT WILL BARISTA EQUIP AUSTRALIA DO IF THE WARRANTY APPLIES?
If, during the applicable Warranty Period, you submit a valid claim in accordance with this warranty, Barista Equip Australia may, at its option:
(i) repair the product using new or refurbished parts that are equivalent to new in performance and reliability;
(ii) replace the product with the same model or, with your consent, a product of similar functionality and equivalent value; or
(iii) where required by law or where Barista Equip Australia elects to do so, provide a refund or other remedy in accordance with applicable law.
Any repaired or replacement product or part will carry the balance of the original warranty period or ninety (90) days from the date of repair or replacement, whichever is longer.
LABOUR WARRANTY LIMITATION
Labour is covered only for the first six (6) months from the date of original retail purchase and only where the repair is carried out by Barista Equip Australia or its nominated service agent on a return-to-base basis.
After the six-month labour period expires, any labour, assessment, bench testing, repair time, handling or related service charges will be payable by the customer, even if replacement parts are supplied under the remaining parts warranty period.
HOW TO OBTAIN WARRANTY SERVICE
Before requesting warranty service, please review the available online support resources and cleaning/setup instructions provided by Barista Equip Australia.
If the product is still not functioning correctly, please contact Barista Equip Australia with proof of purchase and details of the fault. Barista Equip Australia will determine whether the product requires warranty assessment and advise you of the return process.
WARRANTY SERVICE OPTIONS
Barista Equip Australia provides warranty service on a return-to-base basis only. No on-site warranty labour is included unless agreed separately in writing.
Warranty service may include:
(i) Carry-in service
You may return the product to Barista Equip Australia or its nominated authorised service provider for inspection and service.
(ii) Mail-in service
Where approved by Barista Equip Australia, you may ship the product to a nominated repair location using instructions provided by us. Unless otherwise required by law or agreed in writing, freight and transit costs are the customer’s responsibility.
Barista Equip Australia may determine the most appropriate service process in each case.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, and subject always to the Australian Consumer Law, Barista Equip Australia is not liable for any indirect, incidental, special or consequential loss or damage, including but not limited to loss of use, loss of revenue, loss of profit, loss of business opportunity, loss of goodwill, or damage arising from delay in providing warranty service.
Nothing in this warranty excludes or limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
GENERAL
No reseller, agent or employee of Barista Equip Australia is authorised to make any modification, extension or addition to this warranty unless confirmed in writing by Barista Equip Australia.
If any provision of this warranty is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
This warranty is governed by the laws applicable in Queensland, Australia, except where otherwise required by law.
Barista Equip Australia is the warrantor under this warranty.
Warranty Policy
Baristaequip Australia Warranty
Baristaequip Australia guarantees your purchase against faults caused by faulty manufacture or poor workmanship for 12 months from the date of purchase, unless otherwise stated in writing at the time of purchase.
Labour warranty is provided for 3 months on-site, unless otherwise stipulated in the product documentation, quotation, invoice, or manufacturer’s warranty terms.
This warranty applies to products purchased directly from Baristaequip Australia or through an authorised Baristaequip Australia distributor.
What This Warranty Covers
This warranty covers faults caused by:
-
Defective manufacture
-
Poor workmanship
-
Product failure under normal operating conditions
-
Faults identified within the applicable warranty period
Where a valid warranty claim is accepted, Baristaequip Australia may, at its discretion, repair the product, replace the product, supply replacement parts, or arrange another suitable remedy in accordance with Australian Consumer Law.
What This Warranty Does Not Cover
Baristaequip Australia does not accept responsibility for faults, damage, or performance issues caused by or related to:
-
Fair wear and tear
-
Improper use or operation
-
Deliberate, accidental, or malicious physical damage
-
Failure to clean the equipment as described in the supplied instructions, machine prompts, labels, or manufacturer guidelines
-
Failure to carry out routine servicing in accordance with manufacturer recommendations
-
Poor water quality or failure to use suitable water filtration
-
Incorrect installation, relocation, storage, or transport
-
Use of non-approved parts, accessories, cleaning products, or consumables
-
Repairs, modifications, or servicing carried out by unauthorised persons
-
Electrical, plumbing, or environmental conditions outside manufacturer specifications
-
Damage caused by pests, contamination, blockages, scale build-up, misuse, neglect, or operator error
Routine servicing, preventative maintenance, cleaning, and suitable water filtration must be maintained in accordance with manufacturer specifications. Failure to do so may void or limit warranty coverage.
Servicing and Water Filtration Requirements
Commercial coffee equipment must be maintained correctly to perform reliably.
To maintain warranty coverage, customers must ensure:
-
Equipment is cleaned daily or as required by the manufacturer
-
Preventative maintenance is completed at recommended intervals
-
Water filtration is installed, maintained, and replaced as required
-
Equipment is operated by trained staff
-
Service records are retained where applicable
Baristaequip Australia may request evidence of cleaning, servicing, water filtration maintenance, or correct operation before approving a warranty claim.
Warranty Claim Process
To make a warranty claim, please contact Baristaequip Australia with the following information:
-
Proof of purchase
-
Product model and serial number
-
Description of the fault
-
Photos or videos showing the issue where possible
-
Service history and water filtration records if requested
Baristaequip Australia will assess the claim and advise the next steps. In some cases, equipment may need to be inspected by Baristaequip Australia, the manufacturer, or an authorised service agent before a warranty outcome can be confirmed.
Return-to-Base and Distributor Purchases
Items purchased through or from an authorised Australian distributor must be returned to the seller’s nominated premises for assessment and rectification, unless otherwise agreed in writing.
Please refer to your purchasing records for the seller’s contact and return details.
Where a product is required to be returned for warranty assessment, the customer may be responsible for freight, travel, or handling costs unless otherwise required under Australian Consumer Law or agreed in writing by Baristaequip Australia.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided by this warranty are in addition to any other rights and remedies available to you under Australian Consumer Law.
Nothing in this warranty excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under Australian Consumer Law.
Where any part of this warranty appears to conflict with Australian Consumer Law, Australian Consumer Law will prevail.
Warranty Terms and Policy Changes
Baristaequip Australia reserves the right to update, modify, or vary its warranty terms and conditions from time to time.
Any updates may be published on the Baristaequip Australia website. The warranty terms applicable to a purchase will generally be the terms provided or applicable at the time of purchase, unless otherwise required or permitted by law.
Contact Details
For warranty enquiries, please contact:
Baristaequip Australia
Unit 4, 314 Burleigh Connection Road
Burleigh Heads, QLD 4220
Phone: 1300 582 443
Website: www.baristaequip.com.au